What happens after you pay

Your confirmation

Your confirmation arrives at the email address in your account within minutes. It shows the tutor assigned, the lesson date and time, your current account balance, and a lesson report link that will be ready after your first lesson.

During and after the lesson

The tutor joins your video call at the appointed time. The tutor writes a report after every lesson, and reports are reviewed by us before they reach you. The report is sent to the email on your account and covers what was taught, what went well, what to focus on next time, and reading or practice to do beforehand.

Cancelling or moving a lesson

You can cancel a lesson from your account. With at least 24 hours notice you get a full refund. With less than 24 hours notice you get a 50 percent refund, because the tutor's time is reserved for your child and cannot be filled at that notice.

You can move a lesson up to twice. Each move needs at least 24 hours notice, and the new slot must fall within 28 days of the lesson's original time.

If your first completed lesson with a tutor you have not worked with before is not right, tell us within 48 hours of it ending. Our staff review what happened and, where the claim is upheld, we refund that lesson in full or arrange a lesson with a different tutor.

Support and safeguarding

Support and general questions go to [email protected]. For safeguarding concerns involving a student or tutor, contact [email protected].

Dates come from the awarding bodies themselves rather than from a summary. Oxford publishes the same UCAS date on its own admissions pages. Universities occasionally move a test date, so check the source link before you rely on one.

What the calendar means in practice

Three things happen at once in September, and they compete for the same evenings. The admissions test is booked and sat, the personal statement reaches a version worth sending, and school references are being written.

The test dates are the ones that cannot move. A personal statement can be improved until the middle of October. A UCAT booking that is not made by 16 September cannot be made at all, and a student who has not sat the test cannot apply to medicine this year.

If you are working backwards from 15 October, the useful order is: book the test first, draft the statement second, and start interview practice while the form is being finished.

Do not wait for the invitation

Cambridge says on its own interview page that everyone who is made an offer will have been interviewed. So the interview is the decision, and no route to a place avoids it.

Invitations arrive from mid-November for interviews that start on 7 December. A student who begins preparing when the email lands has about three weeks. A student who begins in September has three months, and the difference shows in how a candidate handles a question they cannot immediately answer, which is most of what the interview is testing.

The same holds for the winter pool in January. A pooled candidate is interviewed a second time, usually at short notice, by a college they have not spoken to before.